TERMS AND CONDITIONS Last updated: 01/06/2026 PREAMBLE Welcome to CatamaranGo. CatamaranGo is an online marketplace and booking facilitation platform that connects clients with independent providers operating in the yachting and sailing market, including charter companies, professional skippers, insurance providers and other related service providers. CatamaranGo is not a charter company, yacht owner, yacht operator, skipper employer or insurance company. CatamaranGo does not itself provide catamaran charter, skipper or insurance services. CatamaranGo provides a separate intermediation and booking facilitation service. This service may include searching for suitable offers, presenting and comparing available options, communicating with service providers, checking availability, coordinating reservations, assisting with contractual documentation, facilitating payments and providing administrative support. The underlying charter, skipper and insurance services are supplied by independent third-party providers under separate contractual arrangements. By accessing the CatamaranGo website, submitting a booking request, confirming an offer or making a payment, the Client confirms that they have read, understood and accepted these Terms and Conditions. 1. DEFINITIONS For the purposes of these Terms and Conditions: 1.1. CatamaranGo “CatamaranGo”, “we”, “us” or “our” means the CatamaranGo platform operated by: Soft Launch Technologies SASU RCS Nice 941 007 882 143 Boulevard René Cassin 06200 Nice France Email: info@catamarango.com Phone: +33 6 22 63 68 58 1.2. Platform “Platform” means the CatamaranGo website available at www.catamarango.com, together with any related booking, communication or payment interface operated by CatamaranGo. 1.3. Client “Client”, “User” or “you” means any individual or legal entity accessing the Platform, submitting an enquiry, confirming an offer or purchasing services through CatamaranGo. Where the Client acts for purposes outside their trade, business, craft or profession, the Client may qualify as a consumer under applicable law. 1.4. Service Provider “Service Provider” means an independent third party supplying an underlying service, including: • a charter company; • a yacht owner or operator; • a professional skipper; • Capt’n Boat or another skipper platform; • an insurance company or insurance intermediary; • any other independent provider of services connected with the booking. 1.5. Charter Service “Charter Service” means the rental or charter of a catamaran or other yacht supplied by a Charter Company. 1.6. CatamaranGo Services “CatamaranGo Services” means the separate intermediation, marketplace and booking facilitation services supplied by CatamaranGo, including where applicable: • searching for suitable offers; • presenting and comparing available options; • communicating with Service Providers; • checking availability; • requesting offers or discounts; • coordinating the booking; • assisting with documentation; • facilitating the conclusion of contracts; • facilitating payments; • providing administrative and customer support. 1.7. Service Fee “Service Fee” means the fee charged by CatamaranGo for the CatamaranGo Services. 1.8. Provider Price “Provider Price” means the amount payable for an underlying service supplied by a Service Provider. 1.9. Total Price “Total Price” means the total amount payable by the Client, which may include: • the Provider Price; • the CatamaranGo Service Fee; • taxes; • insurance premiums; • skipper fees; • payment-processing costs; • other charges expressly disclosed before payment. 1.10. Booking Confirmation “Booking Confirmation” means the moment at which one or more of the following occurs: • the Client accepts an offer in writing; • the Client confirms that CatamaranGo should proceed with the reservation; • the Service Provider confirms availability following the Client’s instruction; • the Client signs a booking or charter document; • the Client makes a deposit or any other payment relating to the booking. 2. SCOPE AND ACCEPTANCE 2.1. These Terms govern access to and use of the Platform and the provision of CatamaranGo Services. 2.2. Separate terms, contracts and cancellation policies may apply to services supplied by Service Providers. 2.3. Before confirming a booking, the Client must review: • the description of the selected service; • the Total Price; • the payment schedule; • the applicable cancellation conditions; • the Service Provider’s contract, where available; • any additional charges payable locally. 2.4. By confirming a booking, the Client accepts: • these Terms and Conditions; • the relevant offer or booking summary; • the applicable Service Provider’s conditions; • the disclosed price and payment schedule; • the applicable cancellation and refund conditions. 2.5. The Client may not proceed with a booking unless they have legal capacity to enter into a binding contract. 2.6. Where one person makes a booking for several guests, that person confirms that they are authorized to act on behalf of all members of the group and is responsible for communicating all relevant booking information and conditions to them. 3. ROLE OF CATAMARANGO 3.1. CatamaranGo operates as an online marketplace and intermediary between Clients and independent Service Providers. 3.2. CatamaranGo provides CatamaranGo Services separately from the underlying services supplied by Service Providers. 3.3. CatamaranGo does not: • own the listed catamarans or yachts; • operate or manage the listed catamarans or yachts; • act as the Charter Company; • employ the skippers offered through the Platform; • underwrite insurance; • control the day-to-day activities of Service Providers. 3.4. Unless expressly stated otherwise, the contract for the underlying service is concluded directly between the Client and the relevant Service Provider. 3.5. The relevant Service Provider remains solely responsible for performing the underlying service. 3.6. CatamaranGo may communicate, coordinate, submit documents, receive confirmations and facilitate payments on behalf of the Client or Service Provider where duly authorized. 3.7. CatamaranGo’s participation in communications or payments does not make CatamaranGo the supplier of the underlying charter, skipper or insurance service. 4. INFORMATION AND AVAILABILITY 4.1. Descriptions, photographs, layouts, technical information, prices and availability displayed on the Platform are generally supplied by independent Service Providers or their booking systems. 4.2. CatamaranGo makes reasonable efforts to present accurate and current information but cannot guarantee that all third-party information is complete, error-free or updated in real time. 4.3. An offer displayed on the Platform does not constitute a final confirmation of availability. 4.4. Availability remains subject to confirmation by the relevant Service Provider. 4.5. A booking is not binding on the Service Provider until the Service Provider confirms it in accordance with its applicable procedure. 4.6. Where an obvious pricing, technical or description error occurs, CatamaranGo may correct the error and offer the Client the opportunity to: • accept the corrected offer; or • cancel the affected booking and receive a refund of amounts paid for the affected service. 5. CATAMARAN CHARTER SERVICES 5.1. CatamaranGo provides access to charter offers supplied by independent Charter Companies. 5.2. The charter contract is concluded between the Client and the Charter Company identified in the booking documents. 5.3. The Charter Company is responsible for: • the availability of the catamaran; • the technical and safety condition of the catamaran; • maintenance and preparation; • check-in and check-out; • compliance with applicable maritime requirements; • performance of the charter contract; • handling any security deposit under its conditions. 5.4. The Client must comply with the Charter Company’s contractual conditions, operating rules and check-in requirements. 5.5. Unless expressly included in the confirmed offer, the following may be payable separately: • refundable security deposit; • damage waiver or deposit insurance; • skipper; • hostess or chef; • fuel; • marina and mooring fees; • food and beverages; • tourist taxes; • transit log; • cleaning; • transfers; • optional equipment; • local charges. 5.6. The Client is responsible for verifying the inclusions and exclusions shown in the final booking summary and Charter Company documents. 6. SKIPPER AND CREW SERVICES 6.1. CatamaranGo may assist the Client in finding a skipper or other crew member through Capt’n Boat or another professional provider. 6.2. The skipper or crew contract is concluded directly between the Client and: • the skipper or crew member; • Capt’n Boat; or • another relevant Service Provider, as specified in the applicable contract. 6.3. CatamaranGo does not employ, supervise or control the skipper or crew member. 6.4. The skipper remains responsible for their own professional obligations, qualifications and performance under the relevant skipper contract. 6.5. Where expressly authorized by the Client, CatamaranGo may: • submit the Client’s information; • coordinate the preparation of the skipper contract; • sign or accept documents on the Client’s behalf where legally permitted; • facilitate payment. 6.6. The Client must ensure that all required skipper or crew contracts are signed before commencement of the charter. 6.7. Skipper and crew fees may be invoiced separately from the Charter Service. 6.8. Unless otherwise stated, the price of a skipper does not include the skipper’s food, travel expenses, accommodation outside the yacht or other expenses specified in the skipper contract. 7. INSURANCE PRODUCTS 7.1. CatamaranGo is not an insurance company and does not underwrite insurance risks. 7.2. Any insurance policy is supplied by the insurance company identified in the policy documents. 7.3. The insurance contract is concluded directly between the Client and the relevant insurer or insurance intermediary. 7.4. CatamaranGo may assist with: • presenting available insurance options; • transmitting Client information; • facilitating payment; • transmitting policy documents issued by the insurer. 7.5. The Client is responsible for reviewing the policy wording, including: • insured risks; • exclusions; • deductibles; • limits; • cancellation rules; • claim procedures. 7.6. Only the insurer is responsible for deciding whether an incident is covered and whether a claim will be paid. 7.7. The purchase of insurance does not alter the contractual obligations of the Client under the charter or skipper contract. 8. PRICES AND CATAMARANGO SERVICE FEE 8.1. Before payment, CatamaranGo will provide the Client with the applicable Total Price or sufficient information enabling the Client to understand the amount payable. 8.2. The Total Price may include a CatamaranGo Service Fee. 8.3. Where a separate Service Fee is charged, its amount or calculation method will be disclosed to the Client before the booking is confirmed or payment is made. 8.4. The Service Fee compensates CatamaranGo for the CatamaranGo Services, including work performed before and during confirmation of the booking. 8.5. The Service Fee is separate from the Provider Price and does not represent payment for ownership, operation or performance of the underlying charter, skipper or insurance service. 8.6. The Service Fee may be: • shown as a separate line item; • included in the Total Price, provided that its amount or non-refundable nature is clearly disclosed before confirmation; • specified in the booking summary, invoice, payment page or written offer. 8.7. Unless otherwise stated, prices are expressed in euros. 8.8. The Client is responsible for bank charges, currency-conversion fees and other charges imposed by the Client’s payment provider. 8.9. Any commission or remuneration received by CatamaranGo from a Service Provider may form part of CatamaranGo’s commercial remuneration. This does not increase the confirmed Total Price unless expressly disclosed. 9. PAYMENTS 9.1. Payments may be made by: • bank card through the Platform; • a secure payment link; • bank transfer; • invoice with a payment link or QR code; • another method expressly approved by CatamaranGo. 9.2. The payment schedule will be stated in the relevant offer, invoice, booking summary or Service Provider contract. 9.3. The booking may require: • full payment; • a deposit followed by a balance payment; • several instalments. 9.4. A booking is not confirmed until any required initial payment has been received and the relevant Service Provider has confirmed the reservation. 9.5. CatamaranGo may collect payments relating to third-party services for subsequent transfer to the relevant Service Provider. 9.6. The collection of such payments does not make CatamaranGo the supplier of the underlying service. 9.7. The Client authorizes CatamaranGo to allocate and transfer the amounts received in accordance with the confirmed booking, payment schedule and applicable contracts. 9.8. Where the Client fails to pay an amount by the due date, CatamaranGo or the relevant Service Provider may: • suspend processing of the booking; • cancel the reservation; • apply the relevant cancellation conditions; • retain amounts permitted under the applicable contract and law; • request payment of outstanding amounts. 9.9. The Client must notify CatamaranGo promptly of any payment error or suspected unauthorized transaction. 10. CANCELLATION BY THE CLIENT 10.1. Any cancellation request must be sent to CatamaranGo in writing by email at info@catamarango.com. 10.2. The effective cancellation date is the date on which CatamaranGo receives the written cancellation request. 10.3. Cancellation of an underlying service is governed by the cancellation conditions of the relevant Service Provider. 10.4. Depending on those conditions, the Provider Price may be: • fully refundable; • partially refundable; • non-refundable; • subject to a cancellation charge. 10.5. Cancellation by the Client does not automatically cancel all other services connected with the booking. For example, cancellation of a charter does not automatically cancel: • skipper services; • insurance; • transfers; • optional services. Each service is subject to its own cancellation conditions. 10.6. Non-refundable Service Fee Where: • the Client has confirmed the booking; • the Service Fee or its non-refundable nature was disclosed before confirmation or payment; and • CatamaranGo has commenced or completed the agreed CatamaranGo Services, the Service Fee is earned and is non-refundable in the event that the Client subsequently cancels or refuses to proceed with the booking, except where a refund is required by mandatory applicable law. 10.7. The Service Fee compensates work already performed by CatamaranGo and may remain non-refundable even where the Service Provider agrees to refund all or part of the Provider Price. 10.8. For example, where the Client pays a Total Price comprising: • a Provider Price; and • a disclosed CatamaranGo Service Fee, and the Client later cancels, any approved refund of the Provider Price does not automatically include the CatamaranGo Service Fee. 10.9. No cancellation clause limits any statutory rights that cannot lawfully be excluded. 11. CANCELLATION OR MATERIAL CHANGE BY A SERVICE PROVIDER 11.1. If a Service Provider cancels or materially changes an underlying service, CatamaranGo will assist the Client in seeking, where reasonably possible: • an alternative service; • revised dates; • a credit; • a refund from the Service Provider. 11.2. Any refund of the Provider Price remains subject to the Service Provider’s confirmation and payment. 11.3. CatamaranGo will not be required to advance a refund of money that: • was transferred to the Service Provider; and • has not yet been returned by that Service Provider, except where mandatory law requires otherwise. 11.4. If the Service Provider cancels and no acceptable alternative is provided, CatamaranGo will refund amounts actually recovered from the Service Provider without undue delay. 11.5. The treatment of the CatamaranGo Service Fee in the event of cancellation by a Service Provider will depend on: • the reason for cancellation; • the extent to which CatamaranGo Services have already been performed; • whether CatamaranGo offers and the Client accepts a suitable alternative; • the information disclosed before booking; • mandatory applicable consumer law. 11.6. CatamaranGo will not retain a Service Fee where retaining it would be prohibited by mandatory law or where CatamaranGo itself has materially failed to provide the agreed CatamaranGo Services. 12. REFUNDS 12.1. Refunds relating to an underlying service are governed by the relevant Service Provider’s conditions. 12.2. Where CatamaranGo collected the payment, CatamaranGo may process an approved refund after: • receiving written approval from the Service Provider; and • receiving the relevant funds back from the Service Provider, where the funds were already transferred. 12.3. The amount refunded to the Client may be reduced by: • contractual cancellation charges; • the non-refundable CatamaranGo Service Fee; • non-refundable insurance premiums; • non-refundable skipper or crew charges; • bank or currency-conversion costs not received by CatamaranGo; • other amounts lawfully retained under the applicable contracts. 12.4. CatamaranGo will provide a reasonable explanation of the refund calculation upon request. 12.5. Refunds will normally be made using the original payment method unless another lawful method is agreed. 12.6. Processing time may depend on: • the Service Provider; • the payment provider; • the Client’s bank; • international banking procedures. 12.7. Nothing in this section restricts any mandatory statutory right to reimbursement. 13. RIGHT OF WITHDRAWAL FOR CONSUMERS 13.1. Where the Client is a consumer and enters into a distance contract, a statutory right of withdrawal may apply under French and European consumer law. 13.2. Where applicable, the withdrawal period is generally fourteen days from the date on which the relevant service contract is concluded. 13.3. Leisure services for specific dates The statutory right of withdrawal may not apply to contracts concerning accommodation, transport, catering or leisure-related services where the contract provides for a specific date or period of performance. A charter reservation for fixed dates may fall within this exception, depending on the nature and contractual structure of the service. 13.4. CatamaranGo Services commencing during the withdrawal period Where a statutory right of withdrawal applies to CatamaranGo Services and the Client asks CatamaranGo to begin performing those services before expiry of the withdrawal period, the Client expressly requests immediate performance. 13.5. If the Client exercises a valid right of withdrawal after expressly requesting that performance begin during the withdrawal period, the Client may be required to pay an amount proportionate to the CatamaranGo Services performed before CatamaranGo receives the withdrawal notice. 13.6. Where the CatamaranGo Services have been fully performed before the end of the withdrawal period, the Client may lose the right of withdrawal only where all requirements of applicable law have been satisfied, including the Client’s prior express consent and acknowledgment where required. 13.7. To exercise an applicable right of withdrawal, the Client must send an unambiguous written statement to: Soft Launch Technologies SASU / CatamaranGo 143 Boulevard René Cassin 06200 Nice France Email: info@catamarango.com 13.8. The Client may use the following model wording but is not required to do so: I hereby notify you that I withdraw from the contract for the following service: [description of service]. Booking date: [date]. Booking reference: [reference]. Client name: [name]. Client address: [address]. Date: [date]. 13.9. This section does not create a contractual right of withdrawal where such right is excluded by applicable law. 14. CLIENT RESPONSIBILITIES 14.1. The Client must provide accurate, complete and current information. 14.2. The Client is responsible for checking: • names and identity details; • dates; • destination; • number of guests; • ages of children; • passport and visa requirements; • medical or accessibility requirements; • sailing qualifications where relevant; • booking inclusions and exclusions. 14.3. The Client must promptly notify CatamaranGo of any error in the booking information. 14.4. The Client is responsible for ensuring that all guests have valid: • passports; • visas; • travel documents; • insurance; • medical documents; • authorizations for minors. 14.5. The Client and all guests must comply with: • applicable law; • marina rules; • Charter Company rules; • reasonable safety instructions; • instructions issued by the skipper or competent authorities. 14.6. The Client is responsible for the conduct of all guests included in the booking. 14.7. The Client must disclose any information that may materially affect the performance or safety of the service. 15. CHANGES REQUESTED BY THE CLIENT 15.1. Any request to change: • dates; • destination; • catamaran; • guest numbers; • skipper arrangements; • insurance; • additional services, is subject to availability and approval by the relevant Service Provider. 15.2. A change may result in: • a price increase; • an administrative charge; • application of cancellation conditions; • loss of a previous discount; • a new contract. 15.3. No requested change is effective until confirmed in writing. 16. COMPLAINTS CONCERNING UNDERLYING SERVICES 16.1. Any operational issue arising during the charter must be reported immediately to: • the Charter Company; • the base manager; • the skipper, where applicable; and • CatamaranGo. 16.2. The Client must give the relevant Service Provider a reasonable opportunity to investigate and remedy the problem. 16.3. Failure to report an issue during the service may affect the Service Provider’s ability to consider a later complaint. 16.4. Supporting evidence should be retained, including: • photographs; • videos; • written correspondence; • reports; • invoices; • receipts. 16.5. CatamaranGo may assist with communication but does not decide claims relating to the performance of an underlying service. 17. CATAMARANGO LIABILITY 17.1. CatamaranGo is responsible for performing the CatamaranGo Services with reasonable care and skill. 17.2. CatamaranGo is not responsible for the performance of services supplied by independent Service Providers. 17.3. Subject to mandatory law, CatamaranGo is not liable for loss or damage caused by: • acts or omissions of a Charter Company; • acts or omissions of a skipper or crew member; • acts or omissions of an insurer; • technical failure of a yacht; • substitution or cancellation by a Service Provider; • weather or sea conditions; • port closures; • route changes; • decisions made by the skipper for safety reasons; • strikes; • border restrictions; • governmental measures; • force majeure; • inaccurate information supplied by the Client or a Service Provider. 17.4. CatamaranGo does not guarantee: • a particular sailing route; • access to a particular port or island; • particular weather conditions; • uninterrupted availability of the Platform; • acceptance of an insurance claim. 17.5. Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud, wilful misconduct or personal injury caused by negligence where applicable. 17.6. For Clients acting for professional purposes, CatamaranGo’s aggregate liability arising from the CatamaranGo Services is limited to the Service Fee actually paid to CatamaranGo for the affected booking, except where such limitation is prohibited by law. 17.7. Any limitation applicable to a consumer shall apply only to the extent permitted by mandatory consumer law. 18. FORCE MAJEURE 18.1. Neither CatamaranGo nor a Service Provider shall be liable for failure or delay caused by circumstances beyond reasonable control, subject to applicable law and the relevant contract. 18.2. Such circumstances may include: • extreme weather; • natural disasters; • epidemics or pandemics; • war; • terrorism; • civil unrest; • government restrictions; • port or border closures; • strikes; • failure of transport infrastructure; • interruption of essential communications or payment systems. 18.3. Where force majeure affects an underlying service, the cancellation, credit and refund conditions of the relevant Service Provider will apply, subject to mandatory law. 19. INTELLECTUAL PROPERTY 19.1. The Platform, branding, software, design, text and original content created by CatamaranGo are protected by applicable intellectual property laws. 19.2. Photographs, descriptions, layouts and other materials supplied by Service Providers remain the property of their respective owners or licensors. 19.3. Users may not reproduce, scrape, distribute, commercially exploit or systematically extract Platform content without prior written authorization. 20. PERSONAL DATA 20.1. CatamaranGo processes personal data in accordance with its Privacy Policy and applicable data protection law. 20.2. The Client authorizes CatamaranGo to transmit information necessary for the booking to relevant Service Providers, including where applicable: • names; • contact details; • dates of birth; • identity-document information; • sailing qualifications; • insurance information; • payment information. 20.3. The Client is responsible for obtaining any necessary authorization before providing personal data relating to other guests. 21. CUSTOMER SERVICE AND COMPLAINTS 21.1. Complaints relating specifically to CatamaranGo Services may be sent to: info@catamarango.com 21.2. The complaint should include: • the Client’s name; • the booking reference; • a description of the issue; • supporting documents; • the remedy requested. 21.3. CatamaranGo will make reasonable efforts to respond and seek an amicable resolution. 22. CONSUMER MEDIATION 22.1. In accordance with applicable French consumer law, a consumer who has first submitted a written complaint to CatamaranGo and has not obtained a satisfactory resolution may refer the dispute to a competent consumer mediator free of charge. 22.2. CatamaranGo’s appointed consumer mediator is: [FULL NAME OF APPOINTED MEDIATOR] [POSTAL ADDRESS] [MEDIATOR WEBSITE] 22.3. The mediator’s details must be completed only after CatamaranGo has entered into an arrangement with a mediator approved for the relevant business sector. 22.4. The consumer must comply with the admissibility requirements and time limits published by the appointed mediator. 23. GOVERNING LAW 23.1. These Terms are governed by French law. 23.2. For consumers residing outside France, this choice of law does not deprive the consumer of mandatory protections afforded by the law of their habitual residence where such protections apply. 24. JURISDICTION 24.1. The parties will first attempt to resolve any dispute amicably. 24.2. For disputes involving a consumer, jurisdiction will be determined in accordance with mandatory consumer protection and private international law rules. 24.3. For disputes involving a Client acting exclusively for professional purposes, the competent courts of Nice, France shall have exclusive jurisdiction, unless otherwise required by mandatory law. 25. SEVERABILITY 25.1. If any provision of these Terms is held invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary. 25.2. The remaining provisions will continue in effect. 26. NO WAIVER Failure by CatamaranGo to enforce a provision of these Terms does not constitute a waiver of that provision or of the right to enforce it later. 27. AMENDMENTS 27.1. CatamaranGo may amend these Terms from time to time. 27.2. The version applicable to a booking is the version accepted by the Client when the booking was confirmed. 27.3. Material changes will not apply retrospectively to confirmed bookings unless: • required by law; or • expressly accepted by the Client. 28. ENTIRE AGREEMENT These Terms, together with the confirmed offer, booking summary, payment schedule, Service Provider contract and any written special conditions, constitute the contractual framework applicable to the booking. In the event of inconsistency: • mandatory law shall prevail; • expressly agreed written special conditions shall prevail; • the confirmed booking summary shall prevail for commercial details; • the relevant Service Provider’s contract shall govern the underlying service; • these Terms shall govern the CatamaranGo Services. 29. CONTACT For questions about these Terms, bookings or CatamaranGo Services, please contact: CatamaranGo Operated by Soft Launch Technologies SASU 143 Boulevard René Cassin 06200 Nice France Email: info@catamarango.com Phone: +33 6 22 63 68 58